Nhân viên trực Tổng đài (Hợp đồng 6 tháng)

Report to: Call Center Assistant Manager

Job Description
  • Ensure provision of quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and pro-active calls).
  • Respond to all clients’ questions and requests accurately, quickly and in a professional manner.
  • Keep courteous, helpful and smile voice as communicating with all clients.
  • Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily…
  • Cooperate with relevant Departments on improving customer care services and solving complaints
  • Work closely with the customer services and other operations areas in a team based environment.
  • Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)
  • Handle Outbound campaign as assigned (Welcome call, premium reminding, survey, …)
  • Support Clients via Messenger, Facebook, Email, …
  • Make periodic report (daily, weekly, monthly, …)
  • Enhance system
  • Handle others task as assigned
Job Requirements
  • Graduated University/ Colleges
  • A minimum of 1 year experience in Call Center of Financial Company/Institution.
  • Good customer services experience and good clerical work experience
  • Demonstrate accuracy and thoroughness. Work in an organized manner.
  • Working independently & with high pressure
  • Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.
  • Microsoft office
  • English at least level B
  • Competitive salary
  • Full social insurance, personal accidental
  • Gifts for new comers 
  • Modern facilities in the spacious office 
  • 6 Annual leaves
Tóm tắt công việc
  • Ngành nghề: Operations
  • Cấp bậc: Senior Staff
  • Địa điểm: Hồ Chí Minh
  • Loại hình: Temporary
  • Ngày đăng: 13/11/2023

Để biết thêm thông tin, xin vui lòng liên hệ: hr@hanwhalife.com.vn