Hanwha Life

Report to: Call Center Assistant Manager

Job Description

• Ensure provision of quality services to all internal and external clients making enquiries and complaints by telephone (including inbound and pro-active calls).

• Respond to all clients’ questions and requests accurately, quickly and in a professional manner.

• Keep courteous, helpful and smile voice as communicating with all clients.

• Cooperate up with related departments to ensure all customer enquiries/requests to be solved completely and satisfactorily…

• Cooperate with relevant Departments on improving customer care services and solving complaints

• Work closely with the customer services and other operations areas in a team based environment.

• Contribute to maintaining professional office environment by ensuring compliance with company policies (labor regulations, office rules, dress policies, etc.)

• Handle Outbound campaign as assigned (Welcome call, premium reminding, survey, …)

• Support Clients via Messenger, Facebook, Email, …

• Make periodic report (daily, weekly, monthly, …)

• Enhance system

• Handle others task as assigned

Job Requirements

• Graduated University/ Colleges

• A minimum of 1 year experience in Call Center of Financial Company/Institution.

• Good customer services experience and good clerical work experience

• Demonstrate accuracy and thoroughness. Work in an organized manner.

• Working independently & with high pressure

• Ability to contribute to a productive work environment: positive, team-oriented, customer-oriented.

• Microsoft office

• English at least level B

Benefits                                                                                                  

• Competitive salary

• Full social insurance, personal accidental

• Gifts for new comers 

• Modern facilities in the spacious office 

• 6 Annual leaves