Hanwha Life

Report to: Customer Care Manager

Responsibilities:

• Build Customer Care programs (VIP Customer care programs...) as a part of Customer Centricity as well as monitor its deployment following Company's strategy and Department's objectives.

• Participate/work with relevant Departments in building up and managing the deployment of Customer Centricity projects (Customer Care Portal, Customer Reward Programs...)

• Monitor and conduct the customer survey to enhance the services and quality of our services (SLA, TAT...)

• Research and propose new initiatives Care programs to improve customer loyalty and increase the Customer service and experience.

• Lead daily activities of Customer Care team and manage report daily/weekly/monthly.

• Take other tasks/duties assigned by Head of Department.

Qualifications

• Bachelor's degree.

• More than 03 years of experience in Customer Service/Customer Experience. (Insurance industry is highly preferred)

• Having knowledge/experience in Insurance industry is the plus.

• Demonstrate accuracy and thoroughness, well-organized, sense of responsibility.

• Work under high pressure.

Benefits:

• Competitive salary (100% salary during probation)

• Bonus: 13th-month salary and the performance-based bonus of up to 30% of the total annual package

• Full social insurance, personal accidental & health care insurance, group life insurance

• Health medical pre-checkup from the 1st week of your probation

• 16 Annual leaves